Shipping Policy

ByElvia London — Shipping & Delivery Policy

Below you will find the average delivery time for all our packages:

  • Once an order is placed, we take 1–3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.
  • Once your order has been processed, it will be dispatched and delivery takes an average of 8–12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order

The ordering process at ByElvia London is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

In the payment options you have the choice between different payment methods. At ByElvia London, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

  • Klarna (deferred payment)
  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • PayPal account
  • EPS
  • Immediately (SOFORT)

Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us at info@byelvia.com.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: like many other online shops, we may experience busy periods that cause delays. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email at info@byelvia.com. Our service team will be happy to advise you on the right solution.

JOB VACANCY: GRAPHIC DESIGNER AT BYELVIA LONDON

Are you a creative and passionate Graphic Designer looking for a new challenge in the dynamic world of E-commerce? Then we are looking for you!

Our fast-growing online retail company is seeking a talented Graphic Designer to join our team. In this role, you will be responsible for creating visually appealing and effective designs for our website and marketing materials.

RESPONSIBILITIES:

  • Design attractive and user-friendly graphic elements for our website, including banners, product images, and other visual content.
  • Create marketing materials for various channels, such as social media, email campaigns, and online advertisements.
  • Enhance the user experience through thoughtful designs that strengthen our brand.
  • Collaborate with the marketing team to develop creative concepts and turn them into visual content that resonates with our target audience.
  • Ensure consistency of our brand image and make sure all designs adhere to brand guidelines.

REQUIREMENTS:

  • Proven experience as a Graphic Designer, preferably in an E-commerce environment.
  • Excellent skills with graphic design software such as Adobe Photoshop, Illustrator, and/or other relevant tools.
  • Strong sense of aesthetics and attention to detail.
  • Ability to work under tight deadlines and in a fast-paced environment.
  • Good communication skills and the ability to collaborate effectively with various teams.

BENEFITS:

  • The opportunity to be part of a dynamic and growing E-commerce company.
  • The chance to further develop your creative skills and make a significant impact on the brand image.
  • Competitive salary and additional benefits.
  • Flexible working hours and the possibility of remote work.
  • An inspiring work environment with talented colleagues.

If you are excited about the idea of joining our team and meet the above requirements, please send your CV and portfolio to info@byelvia.com.

JOB VACANCY: RETAIL SALES ASSOCIATE AT BYELVIA LONDON

Are you passionate about fashion and have a keen eye for detail? Do you want to work in a luxury environment where you can advise customers and help them find their perfect outfit? Then we are looking for you!

Byelvia London is seeking an enthusiastic and customer-focused Retail Sales Associate to join our team. In this role, you will be responsible for providing tailored advice and creating an excellent shopping experience for our customers.

RESPONSIBILITIES:

  • Welcome customers and provide them with personal and expert advice on fashion and style.
  • Assist in choosing the right size and fit, ensuring every customer leaves satisfied.
  • Maintain store presentation, ensuring all clothing items are displayed in an attractive manner.
  • Support daily store activities, such as restocking and managing the cash register.
  • Answer customer inquiries and provide excellent service, both in-store and over the phone.

REQUIREMENTS:

  • Experience in retail, preferably in the fashion industry.
  • Strong communication skills and a friendly, helpful attitude.
  • Passion for fashion and a good sense of style and trends.
  • Ability to provide tailored advice and help customers find their ideal outfit.
  • Flexibility to work in a dynamic environment, with sometimes varying work hours.

BENEFITS:

  • Work in a stylish and inspiring environment with luxury fashion.
  • The opportunity to share your passion for fashion and help customers look their best.
  • Competitive salary and good additional benefits.
  • A close-knit team of colleagues and a pleasant working atmosphere.
  • Opportunities for personal development in the fashion industry.

Are you excited about the opportunity to join our team and have a passion for fashion and customer service? Please send your CV and cover letter to info@byelvia.com. We look forward to hearing from you!